Our fees and what they cover

We keep our own coordination fees separate from the charges of hospitals and doctors. Before any paid service starts, we confirm in writing what it covers and what it costs.

Service	Includes	CAD
Discovery call Free	20 minutes A phone or video call with our team An honest first view of whether China is worth it for you No obligation	Free
Case review and options report C$950	Records, translation of key pages, specialist’s initial view, written report We gather and organise your medical records Key pages translated into Chinese (up to about 20 pages; more at C$30 per page) Your case presented to a qualified Chinese specialist, who gives an initial view on whether and how China can help Optional: a formal written opinion signed by the specialist, at the doctor’s own fee (no mark-up), quoted before you agree Research into treatments approved in China for your condition Written report: options, evidence, likely costs and time in China A call to go through the report Credited in full if you go ahead with an introduction or coordination	C$950
Introduction and second opinion C$3,500	File to 2–3 teams, one video consult with interpreter, quote comparison Your file translated and sent to 2–3 hospital teams One video consultation with a medical interpreter Written summary of what each team proposes Side-by-side comparison of plans and hospital quotes Credited in full toward a coordination package booked within 6 months	C$3,500
Light coordination C$2,500	Dental work, tests and check-ups; stays up to 7 days Appointments booked at a vetted clinic or hospital Airport pick-up and drop-off Interpreter at appointments, up to 3 days Results translated into English, up to 10 pages Help with hotel booking, SIM card and mobile payments Phone support throughout your stay	C$2,500
Treatment coordination, standard C$12,500	Stay up to 3 weeks Choosing the hospital and doctor with you Admission and all appointments booked Visa invitation letter and visa guidance Airport pick-up, drop-off and transport to appointments Medical interpreter at appointments and ward rounds Help with hospital payments, plus receipts for your insurer Accommodation booking near the hospital Discharge summary and key results translated Hand-over to your family doctor at home A phone line to our team, day and night	C$12,500
Treatment coordination, complex C$24,500	Cell or gene therapy, particle therapy; 4–8 weeks Everything in standard coordination, for stays of 4–8 weeks Coordination across departments and treatment cycles Apartment search and residence registration for long stays Visa extension paperwork with a hospital letter Weekly updates to your family and home doctor, if you wish 3 months of aftercare liaison included	C$24,500
Medical interpreter on site C$450	Per extra day Up to 8 hours, beyond the days in your package The same interpreter wherever possible	C$450
Certified translation C$30	Per page, English ↔ Chinese Certified for doctors, insurers and aviation medical examiners	C$30
Medical escort or stretcher travel C$2,500 + costs	Airline medical forms, wheelchair or stretcher, escort Airline medical clearance forms Booking wheelchair assistance or a stretcher with the airline Arranging a nurse or doctor escort if needed Ambulance transfers at each end Costs: airline seats or stretcher fare, escort’s fare and ambulances	C$2,500 + costs
Aftercare liaison C$300	Per month Questions passed to your Chinese team and answered New results and reports translated, up to 5 pages a month Video follow-ups with your Chinese doctor arranged	C$300
Family companion package C$1,500	Help for the people travelling with you Accommodation booked near the patient SIM card, mobile payments and transport set up Two guided outings Someone to call any time	C$1,500

Not included in any fee: hospital and clinic bills (paid directly to them), flights, accommodation, meals, visa fees and travel insurance. You get a written estimate of these before you travel.

What is free

The introductory call is free. It is a conversation about your enquiry, our process and possible next steps, not a medical assessment.

Medical case review, C$950

We gather your records and translate the key pages, research the options, choose a suitable specialist and present your case. The specialist gives an initial view on whether and how China can help, and we send you a written report on the realistic options, likely time and costs, then go through it with you on a call. This usually takes about 10 working days from receiving complete records.

If you would also like a formal written opinion signed by the specialist, for example for your own doctor or insurer, we arrange it at the doctor’s own fee with no mark-up, plus translation. We quote this in writing before anything is ordered.

The review is not a diagnosis or a treatment plan, and it does not guarantee that a hospital will accept you.

How our fees add up

Each stage is credited in full toward the next one if you go ahead within 6 months: the C$950 review counts toward an introduction, and the C$3,500 introduction counts toward a coordination package. If you go all the way, you never pay more than the coordination package price. Hospital and doctor charges are always separate.

Hospital and doctor charges

Treatment, tests, medicines, hospital stays and deposits are billed by the hospital and paid directly to it, against an official invoice. They are not part of our fees unless we say so in writing.

Where a hospital can provide one, we obtain a written estimate before you travel. An estimate is not a final bill and can change with your medical situation.

Cancellations and refunds

If you cancel before we have started any work, we refund everything you have paid.
Each paid stage is charged in full once we have started work on it. If you stop part-way, any stage we have not started is refunded in full.
Medical case review (C$950): if we cannot arrange a suitable specialist to review your case, we refund the C$950 in full. If a specialist reviews your case and concludes that treatment in China cannot help, the review has been done and the fee is not refunded.
Hospital, travel and other third-party costs are refunded according to the hospital’s or supplier’s own rules.
The exact terms are set out in your written agreement before you pay.

Sino Health Link is an independent coordination service, not a hospital. We do not diagnose, prescribe or treat. Licensed doctors make all medical recommendations and decisions with you.

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